Jane Qian
55 Patrick Blvd
M2J3K7
xixi30171@gmail.com
objects:
To obtain a position as a customer service clerk where my aptitude,skills and experience will help promote growth and profitability of the company
Summary of qualification:
- Extensive experience in customer service
- Quick thinking and problem solving abilities
- Capable of working under pressure
- Enthusiastic and pleasant personality
Skills:
- excellent conflict resolution ability
- patient with good listening skills
- strong communication skills and good team player
- fluently in English and Chinese
- computer and Arithmetic knowledge
professional experience:
Student in LINC 4-5 class and volunteer in Lominato Art Festival
2012-present
Micoskills lINC TorontoCustomer service manager, Agriculture Bank of China
- Identifying and analysing the needs of customers and then working hard to meet them.
- Working hard to market and sell the banks products like fund and insurance
- Dealing with escalated customer queries and complaints
- build trust between the bank and its customers.
- motivating and leading team
- Visiting business customers.
- Attending head office for meetings and conferences.2003-2012
Nanjing, China
Financial Advisor,Agriculture Bank of China,
Participated in regular program with the Marketing Director to learn
- Contacted clients to set up presentation meetings, made in and out calls.
- Presented product portfolio to clients to assist in investment decisions.
- Adhered to corporate policies, and other relevant plans and procedures.
1998-2003
Nanjing,China
Teller,Agriculture Bank of China,
1993-1998
- Handled various accounting transactions and reconciliation tasks
- Participated in regular program with the Marketing Director to learn
- Provided account status data whenever requires and handled phone enquiries
- Informed customers about various bank products
- Trained and supervised new hires
Nanjing,China
Education:
Economic Management Diploma,Nanjing University
References:
Furnished upon request
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